IT Support Specialist
IT Support Specialists are crucial in the design, installation and upgrading of a businesses IT operations. Learn more about the skills needed and the certifications you can earn to upskill in this important role.
Role profile
What does an IT support specialist do?
Also known as a IT Infrastructure Engineer, IT Support Engineer or Technical Support Analyst, an IT Support Specialist is responsible for the design and implementation of an organisations computing, storage and networking services.
They have a varied set of skills and responsibilities, requiring a service orientated mindset, with strong communication and the technical nous to troubleshoot and implement fixes and optimisation.
They should have technical knowledge of windows server and other desktop operations systems, as well as an understanding of virtual environments, such as VMware ESX and Microsoft Hyper-V.
Other responsibilities include managing user control and access to networks, managing cloud systems and developing automation with tools like PowerShell.
IT support insights
Job opening for IT roles in the UK
Size of the global IT services industry
average salary for an IT Infrastructure Manager
How to get into IT support
IT support teams need both technical and soft skills to be effective in their roles. Explore the most relevant training and certifications for those that want to upskill in this important field.
Learn essential skills online
Build your skills with access to hours of courses, hands-on labs and exams. Develop essential DevOps, IT infrastructure, networking and virtualisation skills with a subscription to our online learning platform.
Instructor-led IT courses
Explore our IT courses and learning paths, covering a wide range of topics and delivered by specialists with real-life experience.
IT support apprenticeship programmes
Our IT Systems and Networking apprenticeships turn problem-solvers into skilled PC builders, data defenders and cloud controllers. Develop your skills in the world’s most popular technologies.
IT support courses
Help Desk Essentials
Working on a help desk or service desk, this course will provide a strong foundation for what employees need to understand from both a process and technical viewpoint across both on premise and cloud based solutions.
CompTIA Network+
CompTIA Network+ validates the core skills necessary to establish, maintain, troubleshoot and secure networks in any environment, preparing you for a rewarding career in networking and cybersecurity.
Windows 11 Overview for the IT Professional
This one day course is designed to provide IT Professionals with an introduction to many of the key new features in Windows 11 mentioned.
Administering Windows Server
This course is intended for information technology professionals, who have some knowledge and experience working with Windows operating systems and want to acquire the skills and knowledge necessary to install, configure, and administer Windows Server.
Linux System Fundamentals
This course is aimed at existing IT professionals with little or no UNIX/Linux experience, who require a quick start in Linux and Unix environments, enabling them to control a Linux and Unix based systems swiftly, efficiently and with full understanding of the underlying principles.
Installation Storage and Compute with Windows Server
This five-day QA uthored course is designed primarily for IT professionals who have some experience with Windows Server.
Managing Identity with Active Directory in Windows Server
This five-day instructor-led course teaches IT Pros how to deploy and configure Active Directory Domain Services (AD DS) in a distributed environment.
Networking with Windows Server
This five-day course will provide you with the knowledge and skills required to configure the networking features in Windows Server 2022, to automate and consolidate networking processes and resources.
Microsoft Windows 11 Configuring and Troubleshooting
This course is designed for Windows client administrators and has a hands on element where rather than just carrying out configuration of the operating system, a number of problems are introduced which must be resolved.
Insights from the experts
“IT infrastructure and networking underpin all aspects of technology in business. Robust hardware, software, and network infrastructure support business productivity by providing stable platforms and access to cutting-edge technologies.
Without the skills learnt here around storage, networking, operating systems, security and automation businesses will struggle. This is especially true in our data focused world, as without a way to access, store, and control that data, businesses will be left behind."
Ben Davies, QA Curriculum Manager for Information Technology
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