Service Management

Start driving digital transformation by upskilling yourself and your team in Service Management.

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Insights from the experts

“Service Management is applicable to any organisation offering or receiving a service. It is the ‘toolbox’ of best practices for service delivery.

As technology use expands and the deliverables from organisations narrow, it is the customer experience that will drive organisational success or failure. The entirety of the Service Management portfolio provides any business with the knowledge and capabilities to compete, succeed, and flourish in the digital marketplace.”

Paul Wigzel

Service Management Capability Lead

Your challenges, our solutions

To deliver learning that works, we start with your priorities

The challenge: Ever-rising customer expectations

In an age of ever-rising customer expectations, organisations who are not striving to become more effective, efficient and less wasteful risk being left behind.

The solution: Continuous improvements are at the heart of service management training

By considering stakeholders, maximising outcomes, and creative positive customer experiences, methods are devised to co-create value.

The challenge: A single focus on the delivery of services alone, is not enough

Many companies focus only on the delivery of services to customers, while very few can articulate the journey from the company vision down to metrics collected by support teams.

The solution: A holistic Service Management journey

Service management should be a holistic journey from the company vision to the metrics collated by support teams. Service management best practice advocates a collaborative approach that binds the C-Suite’s vision through to data collection for continuous organisational improvement.

The challenge: Companies are so focused on tech – they forget the people

Digital transformations require the adoption of new technologies and methods of working. It’s not just about the technology, but the people needed to power it.

The solution: Setting digital and sustainable strategies

From multi-channel communications to effective business relationship management, we focus our training on achieving company objectives and setting digital and sustainable strategies.

Latest updates

What's trending

The latest views, insights, and reports from our experts in the world of Service Management.

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Hear from our customers

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888-895-3441 (US)

 

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Need to know

Frequently asked questions

Why should I take a Service Management course?

Service Management is essential in today's world, as it governs the structure and discipline behind delivering services. Whether you're directly serving customers or involved indirectly, you interact with Service Management daily.

Service Management enhances business outcomes across all sectors, supporting everything from profitability to community welfare. By understanding the principles, you can drive value for both customers and providers, ensuring smoother operations and success for your organisation.

What is the importance of Service Management in business?

Service Management is a framework that helps organisations deliver services efficiently and effectively. It plays a critical role across industries, supporting various organisational goals – whether saving lives, benefiting communities, or increasing profitability.

Businesses worldwide rely on Service Management to optimise service delivery, enhance customer satisfaction, and foster successful partnerships.

What training solutions does QA offer in Service Management?

QA provides a range of training solutions for Service Management, including courses that cover basic overviews to advanced levels such as ITIL4 Practitioner, Management, Leadership, and Mastery.

We also offer courses with a focus on stakeholder relationship management both internal and external, as well as tailored consultancy, workshops, and assessments to help organisations improve their Service Management practices.

Whether you're new to the concept or looking to deepen your expertise, QA’s comprehensive training can support your development.